Basic call handling with your avaya ip office phone. How to forward a 5410 phone daleblizz technicaluser op 28 sep 07 09. Both phones are similar, however the 5410 is only supported on the ip office whereas the 2410 is supported on a range of avaya phone systems. Use the support by product shortcut at the top of each page, and select your product and release to find the latest product and support notices, the latest and top documentation, latest downloads, and the top solutions that agents are using to close customer tickets. When you dial an extension, that number is shown and then replaced by the called partys name and extension.
User guide user guide avaya phone user user guide avaya 54205410 handset answering a call either lift handset or press speaker. Further information about avaya ip office is available from. How to check call logs on your avaya ip office phone digitcom. Avaya provides a telephone number for you to use to report problems or to ask questions about your product. If you accidentally drop the telephone into water, do not retrieve it until you have first unplugged the line cord from the modular wall jack. Start avaya onex communicator to display the avaya onex communicator login dialog box 2. Avaya 2420 digital telephone user s manual manga guide databases wow gold amaking marvin patio door manual james. Using the computer keyboard, enter the phone number 5digit extension or full number. Avaya cms is part of the operational effectiveness solution of the avaya customer interaction suite. This telephone can be hazardous if immersed in water. Whenever you have a missed call on your phone, it will be lit up red. Hi all, i have a new ip400 system, software version 4. The support telephone number is 18002422121 in the.
Avaya 54105420 busy signal when dialing hunt group. If youre a home or small business user wanting to use this as a sip phone be careful the default version of this phone is h. Speed dials where a dialing prefix is required for example a an external line access digit. Ip office 5410 quick reference guide this guide covers the basic functionality of your ip office 5410 phone.
The home screen which consists of two screens for the 2410, three screens for the 2420 displays the available call appearancefeature buttons, caller id information, the current date and time, softkeys, and information provided by the avaya call processing system. The next button down would be shown as b, and so on. How to change the name on a phone running the avaya ip office. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.
Wait for the announcement instructing you to enter the user. For additional support telephone numbers, see the avaya support web site. Monitor and manage in real time from anywhere by setting alerts for abandoned calls, average hold time, number of calls in queue, etc. To access call logs on your avaya phone, you can use the history button. Answer call do not put call on hold press transfer button find extension with arrow buttons and press extension key or dial extension example 202 stay on the line if you would like to inform end party who is on the call once you hang up call is transferred. Avaya provides a telephone number for you to use to report problems or. The support telephone number is 18002422121 in the united states. Avaya web page for information about avaya products and service, go to. Press redial to have the phone dial the last number that you dialed access the call log and initiate a call to a specific entry. To call off base, dial 99, 1760 and then dial the number. Page 6 the 5410 telephone ip office 5410 user s guide overview of the 5410 40dhb0002ukey issue 1 7th february 2005 the 5410 telephone overview of the 5410 this guide covers the use of the avaya 5410 telephone, running in key and lamp mode, on avaya ip office telephone systems operating with level 3. Avaya, avaya s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation. Page 1 telephone features user guide avaya business communications manager document status.
Free avaya communications user manuals manualsonline. Avaya 9400 series digital deskphone user guide august 2011 5. This howto covers blocking a specific number from being able to get through your incoming call routes on an avaya ip office. Access the speed dial list in your personal directory and initiate call to a specific. Find the user manual you need for your phone and more at manualsonline. Scott is able to use the ipad to change everything. This is not a specialist software, so you may have to spend some time figuring it out first before you can make the most of what it can do. Block specific incoming caller ids voip forum spiceworks. May 19, 2011 in this weeks informa episode, scott from forma technology shows us how to change the name on a phone running the avaya ip office software. For more information on your phone settings and features, see the ip office 2410 and 5410 user guide. Cannot be used if the telephone is to be wallmounted. May 31, 2018 new avaya covid19 assistance, click here for info. Avaya onex deskphone edition for 9620 ip telephone user guide 16300699 issue 3.
View and download avaya 5410 how to use manual online. Avaya model 1408d02a003 user manual blue every day. The person who wrote that this phone is a pain to setup is just wrong. Page 2 unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of avaya can be a criminal, as well as a civil offense under the applicable law. Figure 1 avaya 1120e ip deskphone telephone controls note. Making a call off hook, lift handset or press speaker, dial 9 dependant on programming and telephone number or extension. All o f the 6400 series telephone s described in thi s manual c an be optione d for eithe r a twoway speaker phone or a oneway, listenonl y speake r. To avoid the possibility of electric shock, do not use it while you are wet. Having looked at the config i know i can divert specific external number to extensions but it seems perhaps i may be wrong that this unit will not forward calls from an external number to another external number we want to use our office admins mobile number for this. The following features correspond to the numbers in figure 1. These twowire digital telephones are designed for use with avaya ip office. Designed for businesses with complex contactcenter operations and high call volume, call management system is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them. Us company specializing in the design, development, deployment and administration of corporate networks for a wide range of companies from small businesses and nonprofit foundations to large corporations and government agencies. Ip office 5410 quick reference guide badger communications.
Acknowledgment this document was written by the crm development group of avaya. Avaya 2420 digital telephone user s manual manga guide databases wow gold. Video showing tips and tricks to using your new avaya phone. This guide covers the basic functionality of your ip office 5410 phone. Videos and tips on using the avaya support website can be found here. Avaya may require the designated processors to be identified by type, serial number, feature key, location or other specific designation, or to be provided by end user to avaya through electronic means established by. Recording library provides easy access to recordings within the same reporting interface via ip office voicemail pro integration. We have an ip office 500 and i have been put in charge of it. You can use the avaya menu to adjust and customize phone settings, configure call logging, select the display language. Page 20 of avaya telephone 5410 user guide manualsonline. Avaya 5410 5420 busy signal when dialing hunt group avaya 5410 5420 busy signal when dialing hunt group 573dawn isitmanagement op 15 jun 07 12.
The 1608 ip telephone is a multiline ip telephone for use with avaya communication manager or avaya distributed office. The first available appearance button is used for the call. Avaya phones user manuals schematic service manuals pdf. Dial the extension number that the call is being transferred to, press the phone button to return to the main screen press the complete softkey on the bottom of the display to complete the transfer. But even before pressing autoin the agent is able to receive calls. Avaya model 1408d02a003 user manual avaya model 1408d02a003 user manual has basic mechanics, but its both challenging and addictive. Administrators guide for avaya communication manager. Follow best practices, including these best practices for engineering settings for the avaya session border controller. The diagram below shows the main 5610 telephone features.
Find all individual avaya phones by avaya phone series available for sale with one year warranty. User manual instruction guide for avaya devices avaya user manuals avaya, inc. Avaya support products 5400 series digital telephones. If your network is setup correctly, this phone is programmed entirely through dhcp if you are not using dhcp through avaya ip office or aura, youll have to program option codes into the dhcp server to let the phones know where the call server and configure files are located, etc. Avaya phone instructions 5410,2410,5420,2420 transfer call. Call log up to 48 on the 5410 and up to 100 entries on the 5420.
After i log an agent in, i want the agent to receive calls only after he autoins via the physicalsoft phone. Follow all warnings and instructions marked on the telephone. Alternatively, press a specific appearance button in order to make a call using that button. Standard 12button pad for dialing telephone numbers. The 1608 ip telephone is a multiline ip telephone for use with avaya communication manager or avaya distributed office call processing systems. Cradletograve call reporting and tracking is presented through over 50 standard reports. Avaya onex deskphone edition for 9620 ip telephone user. Directory the directory feature allows you to search for the extension of another user in your location by keying in the users name at the dial pad. Avaya 1120e ip deskphone user guide figure 1 shows the avaya 1120e ip deskphone. The 5410 telephone overview of the 5410 this guide covers the use of the avaya 5410 telephone, running in key and lamp mode, on avaya ip office telephone systems operating with level 3.
Avaya merlin legend mlx16dp telephone manual free download. The 1608 ip telephone puts convenient features and capabilities at your fingertips, including a phone screen to view and manage your calls, a contacts list, a call log, a menu of options and settings to. May 22, 20 video showing tips and tricks to using your new avaya phone. Replace n, where shown, with an appropriate number.
Ip office 5410 users guide 40dhb0002ukey issue 1 7th february 2005 spdial. Avaya call management system cms supervisor version 11 report designer user guide 585210707 comcode 700206642 issue 1. Avaya ip office brings together your telecom and data networks to provide such features as remote users and offices, voip and integrated messaging voicemail to email. While logging in, i am setting the agent state to manual in. Avaya how to use your ip office 5410 5420 telephone. For internal calls, lift handset and dial extension answering a call 1. Avaya 4621 ip phone quick reference guide ip office manual telephone support technical user programming documentation. Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by avaya before they become applicable to any particular order or contract. Both phones are similar, however the 5410 is only supported on the ip office whereas the 2410 is supported on a range of avaya phone. Avaya 9611 phone user guide answering and making calls placing a call lift the handset and. Answering and making calls avaya 54105420 phone user guide answering and making calls making a call. Press the menu button and then press the softkey below dir or, if dir is not available on your display, press the directory button if administered.
For avaya product documentation, go to comments to comment on this document, return the comment card at the end of the document. Avaya onex deskphone edition for 9620 ip telephone user guide. The call appearance keys allow the user to handle multiple calls with the display showing call information, e. Use a graphical user interface to access the reporting and administrative power of cms via a pc or web browser with avaya cms supervisor. For outside calls, select line you wish to dial from and dial number. Flam user manual konftel using konftel 800 ip conference phone. Does the user just press it, enter the phone number and press again to set the phone to call forward. The avaya ip office system is the perfect choice for todays business looking for a robust communications platform without the high cost. Avaya cms supports solutions for routing and agent selection, multisite contact centers, remote agents, reporting, interfaces to other systems, workforce management, desktop applications, system recovery, and quality monitoring. Avaya phone catalog find individual avaya phones by. Adjust the speaker, handset, headset, or ringer volume depending on which.
I do have access to avaya ip office manager and the phone is set to forward. Page 2 avaya 54205410 handset personal speed dials on the handsets, you can store up to 48 numbers on 5410 and 104 on 5420 adding. Text in parentheses indicates labels appearing on the key caps, for example, services. Developed specifically to meet the needs of small and midsize businesses, the avaya 5400 series digital telephones incorporate sleek design, improved ergonomics, flexibility and enterpriseclass voice quality. Some avaya 1120e ip deskphones are equipped with optional key caps. Avaya how to forward all calls to an outside number duration. Page 6 the 5410 telephone ip office 5410 users guide overview of the 5410 40dhb0002ukey issue 1 7th february 2005 the 5410 telephone overview of the 5410 this guide covers the use of the avaya 5410 telephone, running in key and lamp mode, on avaya ip office telephone systems operating with level 3. Avaya has introduced new products for unified communications, allowing to increase the efficiency of business. For the impact of browser changes to transport layer security tls 1. Avaya 9400 series digital deskphone user guide for avaya aura. Lucent technologies provides telephone numbers for you to use to report errors or to ask questions about the information in this document. The telephone this guide covers the use of the 2410 and 5410 phones on ip office.
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